Greeting from Tech Support & known issues.

Greeting from Tech Support! This is just to let everyone know that there are no known issues with access to our online resources. However, I wish to explain an issue, which has come up a couple of times recently but does not appear to be an issue on the library’s end of things. Some users have had trouble accessing content from off campus when trying to access from their place of work, although they are following all the correct procedures. We can only assume this is due to firewall settings in place on the network at the work location. These users have had no problem when later accessing the content from home. JSTOR in particular has had an issue with this. Here are a couple of other tips if you are having problems connecting: Try a different browser. Generally speaking, Mozilla Firefox and Internet Explorer should work fine, but it doesn’t hurt to try a different one if you have problems. We have had reports of problems with library patrons using Safari in the past. It also sometimes helps to delete cache and cookies. Be sure you are selecting your database from the library’s list of databases after logging into Blackboard. Our list of databases is here: http://library.tulsacc.edu/content.php?pid=212569&sid=3433409. Going directly to the database will not work. For example, typing : http://www.jstor.org/ will not work, but you will be able to get to articles by clicking on the link from our database page.